Eligibility for Returns
- Items must be returned within 7 days of the delivery date.
- Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- Certain items, such as underwear, swimwear, and final sale items, are not eligible for returns.
How to Initiate a Return
- Contact Us:
Email our customer support team at info.threadster@gmail.com with your order number and reason for return. - Receive a Return Authorization:
Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return your item(s). - Ship the Item:
Pack the item securely and include the RA number. Send it back to us using the carrier of your choice. We recommend using a trackable shipping method.
Return Shipping Costs
- Domestic Returns (Within India):
For items that are defective or incorrect, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping. - International Returns:
Customers are responsible for all return shipping costs, including any duties or taxes.
Refunds
Refund Process
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).
Exchange Policy
At Threadster, we want you to be completely satisfied with your purchase. If you need to exchange an item, we offer a flexible exchange policy to accommodate your needs. Please read the following conditions to understand our exchange policy:
Eligibility for Exchange
- Time Frame:
Items are eligible for exchange within 7 days of the delivery date. Exchanges requested after this period will not be accepted. - Condition of Items:
The item must be unused, unworn, and unwashed, with all original tags and packaging intact. Any item that shows signs of wear or damage will not be accepted for exchange. - Exchange Reasons:
Exchanges are only permitted for items that are the wrong size or wrong color. Exchanges for different styles, products, or due to a change of mind are not allowed.
How to Initiate an Exchange
- Contact Us:
To initiate an exchange, please contact our customer service team within the 7-day period, providing your order number and details of the item you wish to exchange. - Prepare the Item:
Ensure the item is in its original condition, with tags and packaging. Securely pack the item to prevent any damage during transit. - Ship the Item:
Once our customer service team has approved your exchange request, ship the item back to the address provided. Please note that the customer is responsible for the shipping costs associated with returning the item. - Processing the Exchange:
Upon receiving and inspecting the returned item, we will process your exchange. If the item meets our exchange criteria, we will send out the requested size or color.
Important Notes
- Stock Availability:
All exchanges are subject to stock availability. If the requested size or color is not available, we will notify you and offer alternatives. - Shipping Costs:
The customer is responsible for the shipping costs associated with returning the item for exchange. We will cover the cost of shipping the exchanged item to you. - Final Sale Items:
Items marked as “Final Sale” are not eligible for exchange or return.
We appreciate your understanding and cooperation with our exchange policy. If you have any questions or need further assistance, please feel free to contact our customer service team.
Return Policy
At Threadster, we strive to ensure that you are satisfied with every purchase. However, if you encounter any issues with your order, we offer a return policy under the following conditions.
Eligibility for Returns
- Time Frame:
Returns must be initiated within 7 days of the delivery date. Requests made after this period will not be accepted. - Condition of Items:
The item must be unused, unworn, and unwashed, with all original tags and packaging intact. Any item that shows signs of wear, damage, or alteration will not be accepted for return. - Proof of Issue:
To be eligible for a return, you must provide a full unboxing video showing the package being opened from start to finish. This video must clearly capture the following:- The sealed package with visible labels.
- The unboxing process, showing the condition of the item as it is removed from the packaging.
- Any defects, damages, or discrepancies in the product.
How to Initiate a Return
- Contact Us:
To initiate a return, please contact our customer service team within the 7-day period. Provide your order number, a detailed description of the issue, and the unboxing video as proof. - Return Authorization:
Once your return request and unboxing video have been reviewed and approved, our team will provide you with a return authorization and instructions on how to return the item. - Ship the Item:
Securely repack the item in its original packaging, including all tags and accessories. You are responsible for the return shipping costs unless the item is defective or an error was made on our part. - Refund Processing:
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 10 business days.
Important Notes
- Unboxing Video Requirement:
The unboxing video is a mandatory requirement for processing returns. Without it, we cannot accept your return request. - Final Sale Items:
Items marked as “Final Sale” or “Non-Returnable” are not eligible for return. - Return Shipping Costs:
The customer is responsible for the return shipping costs unless the item received is defective or incorrect.
We appreciate your understanding and cooperation with our return policy. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.